Privacy Policy - Property Management in Swansea

Effective Date: 19 April 2025

1. Introduction

Rapid Lettings (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our services.

2. Who We Are

Data Controller: Rapid Lettings
Registered Office: Acord Lodge, Brynteg Road, Gorseinon, Swansea SA4 4QD
ICO Registration Number: ZB590545
Contact Email: info:rapidlettigns.co.uk
Telephone: 01792 896042

3. What Personal Data We Collect

We may collect and process the following personal data:

Identity Data: Name, date of birth, and identification documents (e.g., passport, driving licence).
Contact Data: Address, email address, and telephone numbers.
Financial Data: Bank account details and credit references.
Tenancy Information: References, employment details, and rental history.
Technical Data: IP address, browser type, and operating system.
Usage Data: Information about how you use our website and services.
Marketing Preferences: Your preferences in receiving marketing communications from us.

4. How We Collect Your Data

We collect data through:

Direct Interactions: When you fill out forms, contact us, or use our services.
Automated Technologies: As you interact with our website, we may automatically collect technical data using cookies and similar technologies.
Third Parties: Such as referencing agencies, credit bureaus, and public databases.

5. Lawful Basis for Processing

We process your personal data under the following lawful bases:

Contractual Necessity: To perform our contract with you.
Legal Obligation: To comply with legal requirements.
Legitimate Interests: For our legitimate business interests, provided your interests and fundamental rights do not override those interests.
Consent: Where you have provided explicit consent.

6. How We Use Your Personal Data

We use your data to:

Provide and manage our lettings services.
Process applications and conduct tenant referencing.
Manage payments, fees, and charges.
Communicate with you about your tenancy.
Comply with legal obligations.
Send you marketing communications (where you have consented).

7. Data Sharing

We may share your data with:

Service providers acting as processors.
Professional advisers, including lawyers, bankers, auditors, and insurers.
Government bodies and law enforcement agencies.
Third parties to whom we may choose to sell, transfer, or merge parts of our business.

8. International Transfers

If we transfer your data outside the UK, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards, such as standard contractual clauses approved by the ICO.

9. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.

10. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements.

11. Your Legal Rights

Under data protection laws, you have rights including:

Access: Request access to your personal data.
Correction: Request correction of inaccurate data.
Erasure: Request deletion of your data.
Objection: Object to processing of your data.
Restriction: Request restriction of processing.
Portability: Request transfer of your data.
Withdraw Consent: Withdraw consent at any time where we are relying on consent to process your data.

To exercise any of these rights, please contact us at info@rapidlettings.co.uk.

12. Cookies

Our website uses cookies to enhance your experience. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.